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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57900 Views
  • 43 replies
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SMTP relay settings

Just recently switched to Telus from Shaw and for some reason, there either isn't a working SMTP relay or it is blocking me.Does anyone know what Telus Internet mail relay settings are? I tried a support call, but the person I got didn't seem to unde...

Back To School

Hey Everyone! How fast did that summer fly by, huh? You know what time it is...back to school season! As a new school year ramps up, I wanted to see what everyone was looking into regarding essential supplies and tech for the kids. When I was a kid, ...

A-B by Community Manager
  • 1698 Views
  • 0 replies
  • 1 kudos

How long did your install from utility pole to home take?

I understand all cases are unique and this probably doesn't really mean much, but I'm just curious. 2 days ago telus strung fibre to the utility pole on my road. I'm wondering how long did it take to get from that point until they are installing the ...

Resolved! Slow download on wired.

So I tested my download speed with the mode utility tool on a wired connection and it's giving me 7MBPS, My plan is supposedly for 75, turned off all wireless functions, any suggestions before I wait for 3 hours on the phone?

Resolved! How to cancel unlimited internet add-on

I would like to cancel the unlimited internet add-on but I cannot find a page to request that in the My Account section of the Telus website. Do I need to call them or is there a way to do that online? Appreciate any information!

mkiyota by Neighbour
  • 3381 Views
  • 1 replies
  • 0 kudos

Resolved! Forum searching

I may be crazy, but I'm almost positive that this forum used to have a way to search posts. Did it get removed, or am I just out to lunch on this? If it did get removed, why?

Resolved! Change password

How do you change the password/code for voice-mail on your home phone?

ZTE MF 288 File Server Access over VPN denied

I am having trouble connecting to a file server at a remote location over our VPN. When connected to my home network and Internet via Telus Wifi and Fibre using a Mac I can connect to the VPN then login to the server. Switching the computer to an Int...

SteveG by Neighbour
  • 1173 Views
  • 0 replies
  • 0 kudos
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