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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124218 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57662 Views
  • 43 replies
  • 7 kudos

WiFi on, Internet off

I Posted this yesterday in the PikTV sub, but maybe this is more of a general internet / router problem. So I've been having a weird problem with PikTv.I'm connected on copper with a T3200m router and using the Pik app on the Shield box. I can watch ...

Qix by Organizer
  • 2364 Views
  • 0 replies
  • 0 kudos

High ping to T3200M router using 5G WiFi

I have high ping to my T3200M router/modem using 5G on mulitple computers and my smartphone. So everything I do on the internet is delayed by 16ms. The problem goes away when I connect with 2.4Ghz or with wired. Neither of those are good alternatives...

samiam by Advisor
  • 1643 Views
  • 0 replies
  • 0 kudos

Got a new Telus modem with a yellow sticker on the box

Hi Folks, Quick question, our Telus modem had been giving us a few issues so we got a replacement dropped off by a technician. It had a yellow sticker on the outside of the box with a number 11 on it. I've heard that sometimes Telus refurbishes their...

JR_99 by Helpful Neighbour
  • 2296 Views
  • 2 replies
  • 0 kudos

Printing via port 9100 blocked on Telus wifi

Hi all, I have a T3200M modem/router. I was able to print fine for a long time, but recently that ability disappeared. I think it is because the Telus wifi router is now blocking port 9100 in my house (can't telnet to that port when connected to Telu...

cwant by Neighbour
  • 2771 Views
  • 2 replies
  • 0 kudos

Resolved! Internet Dropping Out Daily

My network setup had been working perfectly for about a year and a half on Telus Fiber. I had not made any network changes until late December when I experienced that first time the internet dropped out. My setup: Using Cloudflare and Google DNSTelus...

Telus PureFibre

My building, has been waiting for PURE FIBRE for a LONG time! I called Telus last JANUARY (2020), and they told me, that all of the "pre-in building installation" work has been completed! Yet, when I call asking when they are going to do the inbuildi...

Telus Hub Poor Speed Test

I have a TELUS hub with a roof antenna for best possible connection. I was getting 25Mbps Download and 25Mbps Upload speeds up until 3 days ago. Now I am getting 1.6Mbps download and 1.24Mbps upload speeds. I have done all the Power down and reset ex...

Glbbm34 by Neighbour
  • 1211 Views
  • 0 replies
  • 0 kudos

Telus modem/app incorrectly showing connected devices

Hello, I just noticed some of the devices that are connected on our wireless network are showing up as being connected via ethernet when we look at the Telus My Wifi app and also via the Telus modem GUI. There is not an issue with the connection itse...

JR_99 by Helpful Neighbour
  • 6622 Views
  • 7 replies
  • 0 kudos

Insulting offer.

I'm presently paying $85 a month for Internet 150. My contract goes on until September 2021, and right up until now, I was more or less satisfied with my service. Now, I just got a "great" offer from Telus, being an existing customer, to upgrade to I...

TloYYC by Neighbour
  • 1860 Views
  • 1 replies
  • 0 kudos

Resolved! msg.telus.com

I just started receiving emails via "msg.telus.com", telling me I have received a message from a Telus phone. It gives no identification of the sender other than the phone number. As well it also lists all the other phone numbers it was sent to, as w...

Larry10 by Neighbour
  • 27260 Views
  • 3 replies
  • 0 kudos
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