Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I Posted this yesterday in the PikTV sub, but maybe this is more of a general internet / router problem. So I've been having a weird problem with PikTv.I'm connected on copper with a T3200m router and using the Pik app on the Shield box. I can watch ...
I have high ping to my T3200M router/modem using 5G on mulitple computers and my smartphone. So everything I do on the internet is delayed by 16ms. The problem goes away when I connect with 2.4Ghz or with wired. Neither of those are good alternatives...
Hi Folks, Quick question, our Telus modem had been giving us a few issues so we got a replacement dropped off by a technician. It had a yellow sticker on the outside of the box with a number 11 on it. I've heard that sometimes Telus refurbishes their...
Hi all, I have a T3200M modem/router. I was able to print fine for a long time, but recently that ability disappeared. I think it is because the Telus wifi router is now blocking port 9100 in my house (can't telnet to that port when connected to Telu...
My network setup had been working perfectly for about a year and a half on Telus Fiber. I had not made any network changes until late December when I experienced that first time the internet dropped out. My setup: Using Cloudflare and Google DNSTelus...
My building, has been waiting for PURE FIBRE for a LONG time! I called Telus last JANUARY (2020), and they told me, that all of the "pre-in building installation" work has been completed! Yet, when I call asking when they are going to do the inbuildi...
I have a TELUS hub with a roof antenna for best possible connection. I was getting 25Mbps Download and 25Mbps Upload speeds up until 3 days ago. Now I am getting 1.6Mbps download and 1.24Mbps upload speeds. I have done all the Power down and reset ex...
Hello, I just noticed some of the devices that are connected on our wireless network are showing up as being connected via ethernet when we look at the Telus My Wifi app and also via the Telus modem GUI. There is not an issue with the connection itse...
I'm presently paying $85 a month for Internet 150. My contract goes on until September 2021, and right up until now, I was more or less satisfied with my service. Now, I just got a "great" offer from Telus, being an existing customer, to upgrade to I...
I just started receiving emails via "msg.telus.com", telling me I have received a message from a Telus phone. It gives no identification of the sender other than the phone number. As well it also lists all the other phone numbers it was sent to, as w...
