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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129687 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58365 Views
  • 43 replies
  • 7 kudos

Cannot find DNS servers

I am trying to set up a static IP on my pc but I cannot find the DNS servers anywhere on my routers admin page. I have the ZTE TELUS Smart Hub

Dill1 by Neighbour
  • 1388 Views
  • 0 replies
  • 0 kudos

Resolved! Telus Fibre Optic speed issue

Just Switched to 1Gghz Fibre Optic internet - getting slower wifi than I had with Shaw - how come?I had Shaw 300 and 600 plans, and consistently got close to 300 and 600Mps download speeds with wifi using speedtest app. (iphone xr) - Shaw Modem Bridg...

Devices not choosing to connect to booster

We just got our modem switched to the new Telus wifi hub and added a booster, but I see on the My Wifi app that some devices are choosing to connect to the hub instead of the booster, even if the booster is closer. My room is furthest from the hub bu...

Rin by Neighbour
  • 2768 Views
  • 1 replies
  • 0 kudos

Home Internet

Hi. I live inWinnipeg Beach MB.When will you have internet here??Do you have a separate wifi that will allow me to go on the internet??Will you ever have TV??If so on either. Please fill me in. Wanted badly. I thought EVERYONE INCANAFA HAS THE EIGHT ...

Resolved! Mac filtering

With supplied TELUS gear, Is it possible to do MAC address filtering so I can explicitly grant access to wireless devices of my choosing.I have a son who games all night and gets around my schedule restrictions by spoofing his MAC address.

Resolved! Voicemail

How to set my voice mail to appear in my email

WhiteP_C by Neighbour
  • 8313 Views
  • 8 replies
  • 1 kudos

Separate networks using Boost

Just recently installed the Telus boost system with our T3200. New to the Mesh scene. We currently have our basement tenants (and guests) on the Telus boost system. We have a separate router + wifi network connected to the T3200 for my own family use...

vc by Neighbour
  • 1986 Views
  • 1 replies
  • 0 kudos

Splitting my Wi-Fi signal to dual band

I have a Telus Wi-Fi hub modem and I need to have the signal split into separate 2.4 and 5.0 bands. I have devices that only work in 2.4 so they keep dropping the connection as the signal coming into them moves to 5.0. How do I do that? Thanks

Adj by Neighbour
  • 5555 Views
  • 4 replies
  • 0 kudos

Resolved! Pure Fibre availability in Calgary (Legacy)

I am a Telus customer, but live in an old area in Calgary "serviced by copper", not pure fibre. I am moving in a month to another area in Calgary (Legacy in the south east). I just got off the phone with Telus and this new community (actually, it's 5...

P4guy by Neighbour
  • 3144 Views
  • 2 replies
  • 0 kudos

Resolved! Setting up Tasks on new Google Email Account?

I have tried to follow the Google instructions for adding Tasks to my new email account, but have not been successful. The Tasks button that should appear on the right of the email page, is not there. I have tried the Add-ons, and selecting a 3rd par...

Ricardo3 by Neighbour
  • 2215 Views
  • 1 replies
  • 0 kudos
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