Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
1. Is there a way to delete a recording immediately after watching it? The only way I know of now is to bring up the recordings manager, navigate to the one I just watched, and delete it from there. This is clunky.2. Is there a way to remove items fr...
I currently have PureFibre service in BC. The fibre terminates into an ONT, which plugs into the SFP port of a T3200M modem. Then I have an ethernet connection from the modem to the router. I have my eyes on an Asus RT-BE88U because it has an SFP+ po...
I have no dial tone on my landline and no way of calling out, no help from the Telus website, what do I do now?
I recently signed up for Amazon Prime through adding it to my Optik TV selections. In looking through the available programs, I noticed that Amazon Prime offered programs from BBC Earth and Smithsonian Channel, but it said an additional subscription ...
I have a Samsung TV and a Samsung Soundbar that have worked well together for years. Recently, however, I started receiving an ARC incompatibility message when turning on the TV, and the soundbar no longer produces audio. The issue temporarily resolv...
I have signed up for Stream plus, been billed the initial charge, contacted tech support and still do not have the service. Is this typical Telus Service? So Frustrating.
I keep getting this email: "Action required: Activate your TELUS Films & Series subscription." However my account IS already activated.
Hello there, I subscribed to Stream+ today and was trying to activate Disney+. I accidently activated it on an older account and would like to disconnect Stream+ from this old account and activate on a different account. Is it possible to switch Disn...
I had TCM on one of the packages I have. It’s gone but there’s a replacement RCM. What happened? And what the heck is RCM? Tried to watch RCM and it seems to be programmed by?
The tech came to install a new network access hub and wifi boost 6 over a month ago now and my connect app still says "oops we are experiencing technical difficulties" I cannot use any of the functions to change the network name and password or see d...
