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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 132819 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58717 Views
  • 43 replies
  • 7 kudos

Wifi boost 6 issues for over a month, no help

The tech came to install a new network access hub and wifi boost 6 over a month ago now and my connect app still says "oops we are experiencing technical difficulties" I cannot use any of the functions to change the network name and password or see d...

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JordanBC by Neighbour
  • 674 Views
  • 1 replies
  • 1 kudos

Resolved! Where is HGTV?

Rogers has the old programming.  Should I switch back?

MSa by Neighbour
  • 1906 Views
  • 1 replies
  • 0 kudos

Billing Discrepancy and Unresolved Charges

I have been scammed by Telus. Agent said my bill won’t be more than 90$, I’m paying 144$/m plus 1k Telus took away in the beginning. & there is no remedy. I have been calling Telus consistently. No help!!

Wahmad by Neighbour
  • 798 Views
  • 4 replies
  • 0 kudos

Anyone Else Experience Deceptive Practice w/ Telus

I signed up for a Telus bundle in Calgary, and the experience over the last while has been incredibly frustrating. The representative assured us we were signing a two-year contract for home security, only for us to later find out it was actually thre...

Stanco by Neighbour
  • 415 Views
  • 1 replies
  • 1 kudos

Upgrade to PureFibre in Langley Meadows

Till June 2024, in my old place, for 3 years I had TELUS PureFibre (for a great montly rate) but when I moved to Langley Meadows I had to opt for TELUS cable internet. In Dec 2024, a TELUS representative came to my door and offerred free upgrade to T...

wefaith by Neighbour
  • 516 Views
  • 1 replies
  • 0 kudos

How to hide network but keep Optik TV running.

Hi.I have a Ubiquiti gateway and access points now running and all my network traffic goes through there. The Telus/Actiontec router is now used used exclusively for running Optik TV.As an aside: I know there is a way to migrate the Optik TV connecti...

emcee2 by Advisor
  • 344 Views
  • 0 replies
  • 0 kudos

Where is the TravelXP channel?

TravelXP was part of the core package on Optik, now I cannot find it anywhere except in the guide but is not streaming anymore. Was the channel cancelled without any anouncements?

cpirvu by Neighbour
  • 945 Views
  • 3 replies
  • 0 kudos
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