Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Can I move a hub from primary residence to cottage (both in BC) if both are in range of telus towers?
I am a current PureFibre 300 user - and the service has been very good. I will be moving in September to a new home, and PureFibre is not available in the area. I called in to inquire about my account, and what to do with it, and was told be a very r...
Hello, my primary residence is in Alberta where my internet account is setup. I have cottage in BC, which is serviced by Telus. Can I bring my router with me to BC and use my router as a single account to obtain internet service?
Hello. Can anyone say what the so-called ringer equivalency is for the Telus Purefibre Home Phone lines? That would be the number of hard wired phones that can be daisy chained before they can't get enough current through the single line to ring. I s...
I received an email from Telus saying that you wanted to give a set of the Boost devices. Nowhere in the email did it say anything about cost so now that I have recieved these is there a charge consistent with what you display online for these or am ...
Merging with on-going topic.
I'm currently having serious issues with my WiFi connectivity. The internet connection frequently drops out on my T3200M router with the orange light turning on for five minutes or so before things go back to normal. Even when the internet is working...
I've been fitting this issue for years. No one seems to be able to find a solution. Randomly the internet disappears. I have be surfing then click a link and its gone. I still have Wifi connection to the router, The router lights are both on. Most ti...
Hi, So I am thinking about switching over from Shaw to pure fibre. I live in a 3 floor town home with the office being on the 3rd floor. When they install the fibre modem can this be installed on the 3rd floor so i am able to hardwire the router and ...
Hey everyone, I just upgraded to Gigabit internet today but I’m not thrilled with my T3200. Dots anyone know the specs of the new Wi-Fi Hub (especially if it’s Wifi6)? There’s very little into it there and nothing I can see on Arcadyan’s website.@Bra...
