Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My TV is all of a sudden asking for a pin to watch anything
Landline is FINALLY working, but after three rings goes to Telus voicemail. It needs to be at least 7 but I would prefer if Telus voicemail didn't pick up at all and it went to the physical phone voicemail. How does one do that?
Hi, I'm experiencing network problems to this IP: 84.17.63.29 Apparently, all my traffic towards that IP is experiencing network problems. I ask you to please investigate and adjust routing in order to have good networking to that destination network...
My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment. Now, if I was in Can...
Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you
We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...
For two years we suffered with Shaw/Rogers - TV cut out every evening at 5:30 for about 15 minutes. Internet constantly cutting in and out. So we switched to Telus Optik who had great claims of superior service. After reading through the forums I'm a...
This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...
I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?
Not able to login Telus TV on iPad.
