Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
When will Telus introduce an app on Firestick?
First, it is NOT the phone that is the issue. When you try to call the landline you get a message "this customer is not taking calls right now" or " the number you have dialed is not in service". My parents just moved to a retirement home, they wante...
My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my phone. What happened here? I have a music video statio...
I have a new TelusTV-21T box . I want to use an universal remote but the codes for Telus do not work, and this is for 2 different universal remotes (with the code provided to use by each), and by trying the auto program feature on both where it tries...
In 2023, I was, very briefly, a Telus Optik TV and internet subscriber. The many, many issues with the Optik set-top boxes forced me to switch to Shaw, who gave me a great deal on a 1.5 Gbps internet plan and TV package. I see that now Telus offers 3...
Called 3 times, wait almost an hour each time. When finally got through, agent acknowledged billing issue due to "back end office system enhancement", assured me she would follow up. Sent a couple of follow up request emails, issued not resolved, and...
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respond after i connect the 1st booster, and locate the boos...
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other...
Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.
We have moved into a rental that is supposed to have internet access. Is there anything missing from the picture because the password won’t work
