ch 355 Cottage Life - ending?

[rhvic]

My guide info for ch 355 Cottage Life seems to end at 9:15pm Sunday June 15 (tonight). Instead of program information, all it shows is "SIGN OFF" for the next two weeks.

According to the Cottage Life TV website, the channel is a going concern.

So is the Telus Guide incorrect?

Or is the channel to be discontinued by Telus? If so, will we get a price reduction for the missing channel, or will it be replaced in the theme pack by something else?

[Nighthawk]

There has been no announcement of the channel ceasing broadcasting nor Telus removing it. The guide appears to be incorrect. Channel is still on the air. It's likely that Cottage Life just hasn't submitted guide data for what's supposed to be airing.

[rhvic]

If that is the case, then I hope Telus gets their schedule soon. Otherwise, any programs on Cottage Life I have set to record as a series will not be recorded, since the guide does not list them. It is up to Telus to pursue and fix this issue.

Also, why does the guide refer to their programming as "SIGN OFF" rather than "no information" or some such?

[KHR · Accepted solution]

@rhvic @Nighthawk 

It appears that this is a problem with the metadata from the provider of our guide information. TELUS just passes it through, based on what the actual channel owners give to the 3rd party. It's affecting more than just TELUS, as we've checked across other Telcos. As for why it's SIGN OFF rather than NO INFO...it's probably human error.

We've flagged this to both the channel provider and the guide data provider. Thanks for bringing it to our attention.

[rhvic]

I'm glad to see that the guide schedule is now populated with correct program information.

[TELUS_Support]

Awesome, thanks for the update. Appreciate you flagging this to us!!