So its been a brutal week of trying to work with Telus. Highlights:
- 15 hours on the phone, most of which was waiting for contact
- requested a new service installation (right from the hydro pole) only to have them send out an unqualified tech who then yelled at my daughter (i was not there)
- he indicated he would get the right people out and did nothing
- separately, we asked that our home service at our current house be cancelled as of Apr 15; they instead did it immediately - i then spent 3 hours on the phone trying to get the service back; ultimately was told they need to send a technician to do that (despite being able to just shut it off remotely)
- cannot access Mytelus thru any device as getting repeated 'system down' error messages
- they indicated it would be escalated thru tech support and we heard nothing back - another black hole
- at this point are working to move service to a different company
- TELUS - ANY RESPONSE????
