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Damaged hard wood floor

Damaged
Organizer

had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too      And won’t deal with the damage been on off phone all week trying to get this delt with befor next tech comes out got manager he just laughs pretty much and I said just cancel the security then he wants the main unit back 5 yrs on that security system or he will charge use I asked what about the floor been trying to get some where here he said would send an email link he didn’t but he did say I was rude and hung up after I canceled the security I will be canceling the tv and internet at end of term that equipment was 8 yrs old gets smoking hot had it swaped already for newer obviously used equipment but that manager Josh    Disappointed the tech who damaged my floor and happy to cancel security fine but I’ll keep tv and internet for prof tech was here for damage he know too he also took picture  beware of this if they ever damage anything watch them and should call police befor they can leave this was all in March 7-16.  2025.   Telus pay for your techs damage !! 

9 REPLIES 9

C_Fun
Community Manager
Community Manager

We're sorry to hear about this experience — that’s not the level of service we strive to provide. Please send a private message to @TELUS_Support with your account details so we can investigate this further.

Oh I’ve sent plenty of messages my account is Kacy sibley (removed personal info). You guys do nothing just give ppl the run around i litrally spend 2-3 hrs per day trying to talk with someone about this and was laughed at lied to your team lies a lot so ….

 

My account is under (Removed personal info). Kacy sibley im not sure how to send private messages  so how about an email to send it to or call me or reply back ty 

Damaged
Organizer

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Don’t worry telus Dosent deal with damage of the customers property only money so they definitely don’t give a hoot about the services boxes getting a spray boom make over that requires money going out ! Spray away kids    Here’s the gouge there teck left after dropping the internet modem on my hardwood they won’t respond back or managers brush you off and they dropped the tv box that was used     Greasy Telus snake in the grass  way past 48 hrs 

Damaged
Organizer

had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too      And won’t deal with the damage been on off phone all week trying to get this delt with befor next tech comes out got manager he just laughs pretty much and I said just cancel the security then he wants the main unit back 5 yrs on that security system or he will charge use I asked what about the floor been trying to get some where here he said would send an email link he didn’t but he did say I was rude and hung up after I canceled the security I will be canceling the tv and internet at end of term that equipment was 8 yrs old gets smoking hot had it swaped already for newer obviously used equipment but that manager Josh    

IMG_3753.jpeg

After they said I would not be charged to replace tv boxes and modem over the phone the tech fraudulently signed the bill after I said I would not an I have a 1000$ bill  from them called in to dispute and was told I signed it and agreed but I dot not and have witness on top of that paid out of pocket to have the floor fixed telus is terrible they will lie bully u and never calls back and now the techs will just sign bills that’s fraud  when the agreement expires in august I will never keep there service 

Damaged
Organizer

They just give you the run around u can spend hrs days trying to resolve but will get no where I sent the bill in for the floor damage too , but the techs will just signing bills that’s fraud that’s a new low.     Gp Alberta 

The bill was for 850 to replace tv box’s and modem that would freez all day for a yr tech even said they were faulty then the 175 to come replace but I guess him damaging the floor this is his pay back to say we signed n the boxes were fine liar liar  🤥 

TELUS_Support
Official Support Team
Official Support Team

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