Didnt recieve credit OR promo offer
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03-15-2023 12:58 AM
Hi everyone
I literally just switched from shaw to telus on Thursday. However I was promised x amount in bill credit and a reduced monthly rate. Upon inspection they are demanding almost $180 from me. Should I just pack it up and go back to shaw? This is nuts. I switched to save money not spend more
I literally just switched from shaw to telus on Thursday. However I was promised x amount in bill credit and a reduced monthly rate. Upon inspection they are demanding almost $180 from me. Should I just pack it up and go back to shaw? This is nuts. I switched to save money not spend more
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03-15-2023 02:37 AM
I would actually recommend contacting Telus support, that to me seems like a billing issue and if they promised you a bill credit it should be there, I have normally have most those problems fixed just from making a call to there support.
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03-15-2023 02:41 AM
I requested a call back from them / will be phoning tomorrow if I don't get it. I switched to save money not spend $100 more a month
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03-15-2023 12:17 PM
Update for anyone checking in:
Canceled my service. Agent on the phone could not honor the quote that I received in writing from telus.
Done. Not playing games.
Canceled my service. Agent on the phone could not honor the quote that I received in writing from telus.
Done. Not playing games.
