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How can I file a complaint?

Clairethh
Neighbour

I booked appointment 3 time in March to install my Internet. 3 time the problem remain unchanged. Before the technician came, I already called to customer service to confirm the problem solved. But when technician came, the problem still there. Already a month, not yet solved the problem. Another issue, I booked to move home security, when technician came, the service is still in old address, may I know why I should book appointment to do? I am really sad about your service, you can inform me the service not yet ready , but you can’t just waste my time to stay home for nothing.

1 REPLY 1

FuzzyLogic
Community Power User
Community Power User

Here are a couple of options:

 

Contact The TELUS Management Team

File a complaint with TELUS or Koodo | TELUS


Just a long time customer hoping to help.