Is this a scam? Sure looks like one.

[jkipper]

I got a phone call from "Telus" offering me a 40% 2-year loyalty discount on my home and cell bills as well as a free cell phone.  Sounded like a scam, so I hung up.  They sent me this:

Dear Customer,  According to the Loyalty Program, TELUS is offering you 40% discount in your MOBILITY SERVICES. TELUS MOBILITY We are offering you a new iPhone 16 Pro 256 GB , free of any monthly charges.

NOTE:

• "You will receive a new reduced bill, and that amount will be constant for the next 2 years."
• "You will be receiving the Tracking ID of your order in about 24 to 48 hours."
• "There will be 14 days trial period for you."

Contract up-gradation: 

You can upgrade your previous contract without paying for any outstanding charges from the previous contract if you are using that contract for more than 3 months, for the promotion, no outstanding amount will be applicable to any upgrade.

Regards,

Rep Name: Bryan James,

Rep ID: EQ21180

TELUS Promotions Department

This email was sent to 

For any queries and questions call us at 1 (825) 250-4000

[Nighthawk · Accepted solution]

100% a scam. Free phone is a dead giveaway that it's a scam, along with that discount, the name of the employee, that's not a Telus employee ID, and that's not a Telus phone number. That phone number is owned by Iristel. They're a company that's well known for selling VoIP phone services to overseas scammers.

[TELUS_Support]

As @Nighthawk mentioned, this indeed is not legitimate. You did the right thing by checking in with the community here!

[VancouverMom]

WARNING this scam may not be over yet! If they had your email or hacked into your Telus account, they can order a phone on your behalf. When you get the "free phone" that you didn't order, DO NOT return it to the FedEx pre-paid label that the scammer will email you! They want you to mail them your new phone. You can 1.) Refuse delivery when the Purolator parcel arrives, or 2.) If you've accepted the parcel, ensure you return it TELUS. Phone 611 to report it and get a Purolator or Canada Post return shipping label from Telus, not the scammers with a "teluskoodo" email address and a FedEx prepaid label.