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Not getting the 1.5gbps after upgrade.

Gregole
Neighbour

Recently upgraded to 1.5gbps plan and got a new modem and WiFi Hub.  Problem is that my speed maxes out at 940mbps.  My modem is in my garage.  My Wifi hub is the one with 3 Ethernet plugs (1 purple and 2 white).

 

Modem ---> Wall Ethernet --> WiFi Hub -----> My PC

                                                               |-----> Other PCs

 

Then I thought, Why not just bypass the WiFI Hub and connect it directly to my pc.

 

Modem ---> Wall Ethernet ---> My PC

 

On this setup, I get the rated 1.5gbps speed.  This meant that the problem was the Wifi Hub.

Is there a setting in the Wifi Hub's page that I need to change?  There is only 9 boxes in the main page (System Info, Broadband, Internet Access, Local Network, Devices, Wan Services, Firewall, Diagnostics and Sharing).  I have checked each of them and didnt find anything related. I am now considering on returning the WiFi Hub and get my own router if I cant find a solution to this.

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

Gotcha. Our Tech Support team should be able to get that taken care of for you as well!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

When dealing with Wi-Fi, there is always a number of factors that can come in to play which would impact speed. Also of note, most devices will not be able to attain a full 1.5 Gbps on a single device, as it's intended to be shared among multiple devices. We'll send you a private message to discuss further, thanks!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Actually I found out that the technician used a wifi6 access point, not a wifi6e access point. Wifi6 has 1x 2.5g port(purple) and 2x 1gbps ports.  Wifi6e has 1x 5g port(purple), 1x 2.5g port and 1x 1g port.  Then access port that i should have gotten was the WiFi6e.

TELUS_Support
Official Support Team
Official Support Team

Gotcha. Our Tech Support team should be able to get that taken care of for you as well!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.