OVER BILLED

[HOTROD2024]

So I was told plan is 35 $ a month and phone 52.00 a month they still have me on my old contract for samsung A54 I t was suppose to be cleared off and put on to samsung S25 Aultran and tallk text only what the heck is going on ? 

[CanuckUser]

Contact darren.entwistle at telus.com and see if the executive offices care

[HOTROD2024]

thanks some lady called me but i missed call. Hope they retun it soon:

[CanuckUser]

Hopefully she does call back but if not contact them again. Be sure to spread the email address around so the CEO might see what dealing with Telus is really like.

Interesting, this Telus forum indicates that Telus is a bad spelling error.  Hmmmm.... just like the corporation - a big error.

[HOTROD2024]

well I called toll free and said U reached 416 mailbox and left voicemail no return call. I called the telus corporate office and the live operator I told her the issue, then she tried to look up the number and said it was valid. I am so mad here .

[CanuckUser]

Forget about trying to communicate with the 'system'. Email Darren Entwistle again and ask for some proper support. If you read the forums, almost all the issues arise from a total lack of respect for their customers and a no responsibility for anything.  My most recent issue was they stole a credit a I had in my account 'following their private policies and procedures'. After contacting the executive offices, they then bribed me by saying they would send me a cheque to cover the lost money. Theft and fraud but they have a monopoly so they do not care. I hope the check doesn't bounce.