Unable to upgrade phone

[BlackHawk]

Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? 

It seems to be account-related as if I try browsing it without being logged in it works, but there's no email to address to reach out to Telus support and I don't have to time to call them during work. 

[TELUS_Support]

Hi there, are you still having this issue? 

[BlackHawk]

Yes

[TELUS_Support]

Have you tried from a browser? Have you refreshed the cache? 

[BlackHawk]

 I can navigate to the page if I'm not logged in , but once I try accessing while logged in, it keeps saying there's a technical error. So I'm guessing it's account specific. 

I upgraded my phone a month ago without any issue and want to upgrade my wife's phone now.

[TELUS_Support]

Are you trying from the app or browser? Can you send us a screenshot?

[BlackHawk]

This is browser and mobile 

 

[TELUS_Support]

Thanks for flagging this — we’ve shared the details with our team, and they’ve confirmed there’s a current issue. They’re actively working on getting it resolved.

[BlackHawk]

Is there any interm solution? Do we need to go to a physical branch?

[TELUS_Support]

You can go to a store or give us a call.