Updated Telus app won't open

[telus-iphone-us]

Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.

I have tried re-booting the device, deleting and re-installing the app (a couple of times, with re-booting) and nothing is working Any thoughts or suggestions ? Thanks in advance

[sassafras · Accepted solution]

This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.

As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷‍:male_sign:

[telus-iphone-us]

Hi sassatras, I'm the OP on this. The My Telus app is working for me again. Thanks very much for letting us know!

[qrs]

Can you and sassafras let me know something - do you have the same issue as I do - if you have 2F authentication turned on, then when you go to where you would normally go to get a code, do you have the same issue that I have - that there is no longer the 'get code now' function? I had to use a backup code. 

The only reason that I installed the My Telus App was to use it to generate 2F codes. 

[sassafras]

Yeah, it looks like they merged our posts. Glad you're able to get in as well, telus-iphone-us!

Qrs, my phone and browser are saved as trusted devices, so I don't get asked on them anymore. However, I still see where I could get the codes from in the app, should it not be front and center and if using a new device/browser. It's under your name at the top of the app, 'change security settings', 'get verification code'.

[qrs]

This is so odd I don't get it. For anyone else who has 2F and may have the same issue I have - because I absolutely do not have 'get verification code' anymore, AND for some reason the system will no longer recognize my computer as a trusted device - I just called the customer support team as I had a ticket open for this other App issue, and that person said that they are aware of both of these issues and many people are still having problems that I am having. But it really confuses me that sassafras you are seeing Get Verification Code and you aren't having issues with trusted devices staying as trusted devices. 

I am supposed to hear back from this person when all this is fixed. We'll see.

[telus-iphone-us]

Hi qrs, Sorry to hear that your still stuck in getting the app to work for you. I did not have 2F authentication setup, so the app is basically working the same as it did for me a week ago. In my case the previous version would just flash for a couple of seconds and then close.

Sounds like they still have work to do on it though, Cheers

[WG1]

I just updated my MyTelus, but had to delete the old, non-working version from my iPhone first and do a fresh install. Now it is working as before.

Sent from my cellphone

[qrs]

Thanks everyone. WG1 - I don't know if you had 2F before but anyway some of you don't have my issues. Unfortunately I just tried removing it and installing it but I still don't have the 2F Get Verification Code. This really stinks and I feel I have lost all confidence in using 2F but how can you not? I don't understand why I have this issue and some of you don't. The person on the call claimed that they are aware of this issue I am having and also that devices aren't being trusted, but I am skeptical overall and maybe just have to wait this out a bit but if this doesn't get fixed over a month or so I will have to rethink how I use this. 

[Dawtcalm]

I have an iPhone 13 and my Telus app won’t allow me to login. 

[TELUS_Support]

Hi there, are you still having this issue? 

[Dawtcalm]

Yes, I tried to log in any times and have deleted and reinstalled the Telus app. Nothing is working. I can’t access my account.

[TELUS_Support]

Are you getting an error message?