I placed an EPP order on December 31th (eight days ago) as a new customer, for a 2 new phones and plans. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the ...
Upgraded online, advertised as fast free shipping. This was the week of Boxing Day. The phones shipped right away but the delivery date has come and gone with the status on both just saying “delayed”. No update since January 2nd. its impossible to re...
So I signed up to Telus home security a few months ago, and a mobility plan a couple of months ago. The price I was told by the Telus agents was acceptable. Since then, every si gle month I am being over charged on both services. I have to call in an...
I am writing as a frustrated and loyal TELUS customer regarding a $280 charge applied to my account for alleged damage to a Bring-it-Back device I returned. This charge is unwarranted, as the device was in perfect condition when I shipped it back. It...
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus?
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Has anyone heard back from price match requests from Black Friday? EPP deals were available early so I bought in with the reassurance I could price match if something better came up -- it did, for Black Friday, so I submitted a price match request on...
For some reason, I don't receive an option to play the voicemail along with the text transcript. I have a Google Pixel 7 Pro. My wife on the same plan has an iPhone and hers works perfectly. Several calls to support and no resolution.Searching Telus,...
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The associates in store told me that customer service would be...
I submitted a request to price match the pixel 9 pro EPP promo as it went to $10/mo from $13.46/mo. They said they would let me know in 1-3 business days but I haven't received an update. A number from Telus called me but it hung up right away when I...
