I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday...
Ordered something from Telus mobility before Christmas. Got a phone call today confirming details and then an email. Just a little nervous as this was the address Solutions.BC@telus.com. Is this legit or no?
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be...
I have been telus customer for more than 6 years. I visited a telus store to get cancelled a newly added line to my account. Store representative asked me to call customer care to first get the line cancelled and then return the device (which is unde...
Hello I got a phone call from +1 866-558-2273 saying that I could get an iPhone 16 pro max. I also got an estimated quotient from the email promotions@telusorder.net. Is this legit or a fraud? If it's a fraud, then how are they using the Telus custom...
I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the phones. I called Telus to get pictures of the damages a...
Hi There are many discussions on Telus forms about people getting charged when they thought their device was off. In my case I always have to fight with Telus after I get back home for erroneous LD roaming charges in the International LD plan. This p...
I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users
I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...
