I am writing regarding my mobility account (#36001865), which currently reflects a credit balance of $147.28. This amount appears to be the result of an overpayment or billing adjustment following the closure of my account.
As I am no longer a TELUS customer, I will not be applying this credit to future services. I have consistently paid my bills on time and in full, and I now expect the same standard of service in return — specifically, the prompt issuance of a refund for the remaining credit balance.
Please process this refund by cheque and mail it to the address on file. If further details or verification are required, I would be happy to provide them.
Thank you for your attention to this matter. I look forward to your confirmation and timely resolution.
Sincerely,
Peter Hillier
