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Overcharged Mobile Bill

Maria2
Organizer

Hi,

I’m currently living in Korea and haven’t used my phone at all, but my mobile bills for last month and this month are higher than usual. It seems I may have been overcharged for roaming services, which I did not use.

 

This same issue happened last year and was resolved after I reported it. Could you please look into it and correct the charges as soon as possible?

 

Thank you!

4 REPLIES 4

TELUS_Support
Official Support Team
Official Support Team

Hi Maria, we can take a look into this for you and will send you a PM. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No, not yet. I’m still waiting for this issue to be resolved ASAP.

TELUS_Support
Official Support Team
Official Support Team

We've sent you a private message just now. Check your Inbox!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Maria2
Organizer

No, this issue hasn’t been resolved yet. I’m still waiting to hear from TELUS Support.