Activation email for stream+ Telus films error

[CatManDanno]

I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but still...

[TELUS_Support]

Hi there, just to confirm, are all other subscriptions working fine?

[CatManDanno]

Yes, the other 3 are great.

[TELUS_Support]

OK, can you send us a private message? I'd like to get your account info so I can flag this.

[CatManDanno]

You want me to just send a PM with my log in credentials in it?

[CatManDanno]

Also, just to be sure you're hearing me correctly, it is not the Telus films and TV app itself that is giving problems. The activation went smoothly, it is just these activation reminder emails that I am receiving, for a service that is already active and working just as it should

[TELUS_Support]

Correct, I want to flag it as it could be an issue in the backend.

[dgee]

I'm having the same problem activating my account.  Could I get someone to contact me.  I've had the email since late Oct and its still a problem

[TELUS_Support]

Hi @dgee - we'll send you a private message to help. Please keep an eye in your inbox

[DeanoYVR]

I am also having the same issue.  Keep getting emails that state "you haven't activated TELUS Films & Series"..  which is not true.  Annoying!

[ccguy]

Same issue. Still getting emails and in my Telus account it still thinks it needs to be activated but have had access for at least a few weeks now.

[vpkyeoh]

Hi there, I am also having the same issues as everyone here. I'm on Stream+ Premium and was able to activate Netflix/Disney/Amazon Prime but Telus Film and Series remain unactivated and received email to activate.

[TELUS_Support]

@vpkyeoh We'll send a private message to you to see if we can help with that. Please keep an eye out for it 🙂

[GL24]

Also getting the same email reminding me to activate the Telus Films and Series. How do you resolve this?

[Cypher]

I am also getting the reminder emails to active Telus films and series. Netflix, Disney plus and prime all activated properly. But when i click activate for Telus films and series on either phone or PC it just loads up Telus streaming TV and nothing happens.

[TELUS_Support]

Hi there, there is currently a known issue with receiving multiple emails for Telus Films. Please disreagard the email. This can be access via your account automatically. You can access TELUS Films & Series via the TELUS TV+ app, available for download on iOS and Android mobile devices, Apple TV, Android TV or on your web browser at telustvplus.com. Please visit telus.com/telustvplusapp for more information.