Roaming

[Mberard]

Currently travelling through Europe and thought my ESIM was so I've been using my phone quite a bit. Just looked today and saw it was inactive up until now... I've been here since June 12th am I about to get an absolutely insane phone bill for the data I've used? Thought I saw it was 5$ per mb and I've used about 3 gb .. or is it just the 16 dollars a day fee for data and phone ?

[TELUS_Support]

Thanks for reaching out and no need to worry just yet! Here’s how Easy Roam works:

• Flat daily fee: You’re charged $16 per day, but only on days you actually use your phone (calls, texts, or data).
• Once the day ends, that’s the only charge for that 24‑hour period. You won’t be billed per MB.
• So your usage since June 12th would incur $16 for each day you used your phone. There’s no extra $5/MB charge while on Easy Roam.
• If you haven’t used your phone every day, you’ll only see a $16 charge for each day it was active.