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Loyalty Discount and iPad

MAJ1
Neighbour

Just got my second call about a 40% loyalty discount along with a free iPad. The first time I got this call, I cold stopped it when they wanted me to tell them my email address. I figured they should have that already, and said, you can tell me what you have on file and I can confirm. The second call I got, I went as far as giving my address, but when they insisted I give them my driver's license number and/or SIN I said no. I was passed to someone else, who was quite pushy. I again said no, but if they wanted to read to me what was on file, I would be happy to confirm. Is this a scam? While on the phone I was sent a login email that took me to my Telus account and the other links worked, so that's why I went as far as giving my address and email. But now I'm worried.

5 REPLIES 5

Nighthawk
Community Power User
Community Power User

A free device is a hallmark of a scam. As are unusually generous discounts. Did the email come from telus.com as the domain? If they didn't have your email already, I have doubts it did. Did that login email they sent you ask you to reset your password by any chance? That's also common with similar scams so that they can get into your account. Telus isn't going to send you login emails.


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂

The email came from telusservice@i.telus.com. When I clicked on it, my prepopulated login details popped up, so it didn't trigger to me that it might be a bogus link. It did not ask me to reset my password. Should I be concerned? I have a credit card attached to my telus account for auto pay.

TELUS_Support
Official Support Team
Official Support Team

Hi Maj1, while that email address is used by us it could also be spoofed. We'll send you a PM so that we can verify your account and then proceed to check for any relevant notes regarding said offer. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Thank you! I have verified my account using the link you sent and responded to your message

TELUS_Support
Official Support Team
Official Support Team

Thank you Maj1, please stand by while we take a look.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.