People’s delayed iPad Pro 4th gen

[Laurenz]

I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed faster?
Just curious because I become really impatient when it comes to ordering stuff online as per most people I believe especially when there is no estimated delivery date. But thank you for helping “Brandon T” u must be really stressed helping out others so thank u for your courtesy to help. 😊

[Guiqc]

Useless email I have already received when I complained. In my case they are out of the time frame I’ve been waiting my iPad since June 9th so it’s been 9 weeks this is getting ridiculous.

Guillaume Santerre
Directeur de succursale
Structure du Nord
Cell : 514 883-1772
www.structuredunord.com

[Meowmix]

Hello @Guiqc

Oh i know. I have replied back giving them the link to this forum and wrote how many are unsatisfied. It's funny how they use the pandemic as a excuse not to email but yet if a manager let's then know to email us? They will in 2 days. I even said that. So i called them out on it. I even wrote to give us some sort of a deal or something for this.

[Guiqc]

I would be happy with a free accessory like a apple pen .....

Guillaume Santerre
Directeur de succursale
Structure du Nord
Cell : 514 883-1772
www.structuredunord.com

[Momonkey76]

I ordered May 21, 2020. That’s weeks beyond 8 weeks.

[Meowmix]

Hello @Momonkey76

Trust me this isn't looking good on Telus at all. I get it Apple hasn't sent them devices but the fact that they are trying to pull the " well ur still in within the timframe "? Shows the logic they have. They have no logic. The fact is they have nothing to say as they don't know what to say.

For you? Most likely will make some other excuse lol.

[Wynn]

My ipad has shipped!!! I can’t believe it... I had to read the email 3 times. It’s funny because I sent an angry email this morning before work and suddenly I got the shipment email. Get angry guys! 😂

[Guiqc]

And so I did.

Curiosity when did you buy your iPad ?

Guillaume Santerre
Sent from my iPhone

[Meowmix]

Hey @Wynn

Nice! Lucky u! Unfortunately my angry email didn't do anything haha. I knew they got shipments in this week ( as Bell got some too) but it seems limited with Telus. Don't know what the deal is.

There is no way 1,000+ people ordered this ipad from Telus and they can't get any lol.

Either way I am happy for u. 7 weeks and counting.

[Wynn]

@Guiqc I ordered on June 2nd, so it's been 10 weeks. I did mention in my email to them this morning that I would be willing to take the silver version if they had more of them in stock - not sure if that had anything to do with my getting the shipment email shortly thereafter.

Really hope you all get your shipment emails soon! Guess it's time to order my pen now. 😁

[Momonkey76]

Yippee!  My order is on its way.  IPad Pro 12.9 space grey!

[Momonkey76]

And I sent no emails or angry calls lol... they’re legit following first come first served!

[AnneGMD]

When did you order? @Momonkey76 I ordered last July 8th, they emailed me yesterday saying 

“Hello Anne,

We apologize for any delay.

This is just to update you on your order. We are still waiting for the stocks but as soon as we received the device we will ship it out right away.

As of this time, we only have standard shipping.

Thank you for your patience on this matter.”

I am unsure as to what they mean by “we only have standard shipping” 

[Meowmix]

Hello @AnneGMD

I ordered June 24th and still waiting. I'm at my 7 weeks right now waiting.

Yea the "Standard shipping" makes no sense here. Standard shipping means they are not doing express shipping and only standard lol. Telus instead of being clear is more confusing then other carriers.

[AnneGMD]

Hi @Meowmix I received an email just now, my iPad has already been shipped. Hoping you received the same email! 

[Meowmix]

Hi @AnneGMD

Nice!. Unfortunately no email here.

" Order placed
Order placed June 24, 2020.
We're processing your order, which you should receive within 6-8 weeks.
When your order ships, we'll send you the tracking number. If we need further information, we’ll email you.

That's all I see still. We shall see what happens. I'm giving them by the end of today. If nothing? I'm cancelling.

[Meowmix]

Hey guys!

So it's 5:50PM Friday and to my surprise? UPS knocked on my door ( thankfully I was home) and my iPad came! I guess Telus did us all good by shipping them as quick as they could! However disappointed that I never got a email to let me know it shipped and on the order status page it still shows its in progress. So guessing they just started to ship them all with only a few getting emails and everyone else just having them delivered like a gift! Haha.

Enjoy everyone who got it!

[amylynn74]

Hi I ordered an iPad Pro 4th Gen on May 15th in hopes that it would arrive in time for my 11 year old daughter to use for the remainder of her online learning due to covid. During the order process it said it should arrive in 3-5 business days but when I check the status it just keeps saying “order placed on May 15” and it should arrive in 3-4 weeks. It has now been 5 weeks and I was just wondering if anyone knows if they are back ordered or is the delay covid related and if so is there any estimation on when things will start shipping?

[Nighthawk]

There have been several recent discussions regarding the iPad. 

See: https://forum.telus.com/t5/Mobility-Devices/IPad-Pro/m-p/106204/highlight/true#M11371

[zosvan17]

I ordered June 12 and got an email a few days later saying that it won't be available until July 6. I guess my order was on hold and I needed to contact them to say I still wanted it and was willing to wait. After I did, my order status showed "order approved."

[Actionjax]

I ordered mine on June 8th and was quoted 7-14 business days. I still have not received any details on my order. From the sounds of it around here, it looks like I might be waiting a lot longer. But I wish someone from Telus would have sent an email about delays in shipping my order or that when I ordered there was some sort of prompt that there would be an accurate timeline. 

As of now, I am sitting with some accessories but no Ipad pro. 

[amylynn74]

Just an update, I just received an email stating my order will be shipped later than expected... 6-8 weeks from purchase date of May 15th. This week is week 7 so hopefully next week I will get a better email saying it has shipped!

[Wynn]

I finally got a response too, and got the exact same as you. 6-8 weeks from purchase date... I ordered mine on June 2nd. I'm happy they're finally communicating with their customers.

[Meowmix]

Hello @Wynn

I knew from the date I ordered it. Seems like Telus is going to take forever to get them in. 3-4 weeks Apple vs 6-8 weeks Telus..

I'm glad you guys got some sort of communication!

[amylynn74]

Another update, as of this morning my iPad has been shipped. I received the shipping email late last night.

Hope everyone else hears something soon!

[Meowmix]

Hello @amylynn74

Nice! It seems Telus only got a limiter amount in for only the orders done in May. So I'm taking it whomever ordered in June? Will get it end of July - August..

Enjoy!