Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[terribletelus24]

Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience. 

[terribletelus24]

Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience. 😫😖😡😠

[TELUS_Support]

Hi @terribletelus24 - we can check on the status of your manager callback. We'll send you a private message

[Bowen685]

I have same issue. It was a promotion, one dollar for Netflix, prime video, Disney+, telus+ per month for six month. the condition is that I switch my three fido phone line to telus. I did switch from fido to telus, but the promotion doesn't work. too bad

[McCool99]

I hope the issue will be resolved soon...I also switched from Fido to Telus, and there are still some hiccups with the discounts.

[mdorey]

I have the same issue.  It has been two weeks since I signed up but can't access or activate individual subscriptions.  How is it possible that Telus has not identified and fixed this problem.

[McCool99]

I hope it will work out for you. It was resolved for me, but it took close to 6 weeks....

[manishbrl]

I am having the same issue, I subscribe almost 3+ weeks ago, Called the Telus support 3 to 4 times already and they told they will review and call me back but still no callback from them.  Does anyone has any solution for this?

[McCool99]

Hi manishbrl,

I do not have a solution, but Telus solved it for me. But it was apparently not trivial for them. Not sure if every new case is a new challenge or whether there is a global fix....all the best!

[manishbrl]

Thank you McCool99,

I will for Telus support to reply on this.

[TELUS_Support]

@manishbrl Can you log into your account to ensure the service is properly linked:

[manishbrl]

I can not see Services Tab, it only shows me Plan, Device and Call Control tab. I tried changing all  the subscriber under my account but it is not showing Services Tab for any subscriber.

On overview page, under Subscription it shows "Stream+ Premium - Active" but when I click on Manage Subscriptions it shows under your subscription "Sorry, your subscriptions list is not available at this time. Please try again  or check back later."

Thanks for your prompt reply.

[happydaigz]

Exact same problem I had. Someone from the back end had to contact me and work through resolving the issues with prime, Disney+ and Netflix. However Telus series and films or whatever it’s called still doesn’t work for me. 

[manishbrl]

My issue is resolved. Telus support engineer called me and as I have many services from Telus, he unlinked my other accounts for Internet, TV etc. and leave only mobile account linked and after that I can see the Activation button under Stream+. After I activated Disney+ etc. he added this other accounts back to my account. I hope this may helps others.

Thanks

[Rocky3]

---

@manishbrl wrote:

My issue is resolved. Telus support engineer called me and as I have many services from Telus, he unlinked my other accounts for Internet, TV etc. and leave only mobile account linked and after that I can see the Activation button under Stream+. After I activated Disney+ etc. he added this other accounts back to my account. I hope this may helps others.

Thanks

---

are you saying there was overlap of the web page display and once clutter was removed you saw the button "activate" which is what you should have seen?

I have run into similar issues and suggest reduce the magnification and/or font size. Doing that has shown me something I knew was there.

[Siegs]

I'm having the same issue, there is no "Services" tab in my mobility "Plans & Devices" page. I was able to activate beflix and Disney+ before I got the error and have yet to activate my Amazon Prime and Telus+ services as part of the bundle. What a mess. If you could message me and connect that would be great.

[TELUS_Support]

Hi Siegs we saw your comment. How can we help?

[Siegs]

Hi,

When attempting to activate and login in to Telus TV+ through the app or website I get error message "ERR_AGL ACN_3545" There is no ability to log-in to the service of activate the service. I had already spent almost 4 hours on the phone yesterday to trouble shoot activation issues with my Stream+ subscription and not willing to do so again. Please let me know how to actually use a service I have paid for. Here's what I have tried already:

-using the link front the activation email through laptop and mobile

-Incognito window (laptop and mobile)

-resetting password and doing all of the above again

-All of the above after re-installing the MyTelus App

-All of the above after reinstalling the TV+ app

-All of the above after clearing cache and cookies.

If not possible to resolve through chat, please have a tech call me to resolve this issue.

Thanks,

Sean [Mod edit: removed personal information]

[TELUS_Support]

We'll send you a private message to discuss.

[hleedell]

I'm having the same issue...I was able to switch my netflix account but not disney or prime.

[TELUS_Support]

We will send you a private message. 

[Siegs13]

Interesting, no private message received yet? Is the private messaging feature also not working?

[debbievel]

I am having the same issue.  Originally I signed up for Stream + in August and have paid for it since then.  I called Telus and was on the phone for 2 hrs. First I was with Mobility and they said they cant find my subscription.  They transferred me to Loyalty and she couldnt find the subscription.  She wanted to transfer me back to Loyalty.  GRRRRR.  So after 2 hours I gave up.  Also I just got Telus internet and signed up again for the Stream + and I am having the same problems.  So all in all I have been paying for the first initial subscription for 4 months and after signing the second subscription I have paid for another month with no subscription.  

[McCool99]

Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me via personal text. At that time, I had someone I could follow-up with directly....all the best!

[lrddeath]

Jumped from Rogers thinking I was getting a better deal.  First bill is incorrect already and overpriced.

Signed up for Stream+ and have not gotten an activation email or anything.  3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card.  Chat is completely useless as it sends you to the contact page.  And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.)  The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up.  Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number.  None of which are the technical desk.  Even though they all apparently think the new number they provide will lead there.  Also not sure why they keep asking to confirm the number they can call you back at if disconnected.  Because they don't call you back when that happens.

WHAT A JOKE!

Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for.  (I was not even getting into correcting the bill yet for my mobility.)