Hi there,
My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call - they were kind enough to give us a shipping label), were were assured we would receive the credit back after sending his old phone in. The phone was sent out May 20th and received May 21st with a signature. Canada Post's website made that easy to track, so I have pdf copies of the shipping confirmation and receipt confirmation. We figured that we might not see the credit for June's bill but were surprised to also not see it in our upcoming July bill. I have been a Telus customer for a very long time, brought my husband on board with Telus, and as my children are growing ensuring that we use Telus services for them as well. We pay a rather large bill each month so I feeling deflated that we've gone through all this trouble. Help please!
