Terrible Cell Service

[akerr]

Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"

Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the ocean? 

And Telus has really ditched agent support chat for that AI garbage? Man, this sucks

[TELUS_Support]

Hey- Thanks for bringing this to our attention. We take your feedback seriously and will work to make things right. How can we assist? Have you replaced a new sim card?

[akerr]

No new SIM, same phone, same address, just service has been declining for years to the point where it's unusable now. *If* it connects at all, voices are garbled, or one party can't hear the other at all. Map says I have 5G coverage, but I clearly don't. 

[akerr]

And how do I turn off those stupid You earned the First! badge on TELUS Neighbourhood messages? 

We don't need no stinking badges.

[FuzzyLogic]

Depending where you are their may be limited coverage. Have you visited this Telus web page:

5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS

There is an option there to report an issue as well.

[akerr]

Thanks for the info. 

Map says I have 5G coverage, but I clearly don't. 

[FuzzyLogic]

I live in downtown Edmonton and have a Telus cell tower about a block away. I frequently have to use wifi calling as I'm lucky to get 1 bar. This is due to the many concrete buildings in the vicinity as well as the building I live in being concrete.

If possible enable wifi calling to help with calls.