TELUS Neighbourhood

telus-iphone-us · January

Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.

I have tried re-booting the device, deleting and re-installing the app (a couple of times, with re-booting) and nothing is working Any thoughts or suggestions ? Thanks in advance

sassafras · January

This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.

As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷‍:male_sign:

View solution in original post

dru · January

Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.

The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!

Edit: Marked as solution for visibility.

View solution in original post

TELUS_Support · February

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TELUS Neighbourhood

Updated Telus app won't open