Mobility Products and Services
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Really nice experience!!

My whole time with Telus so far has been vastly unpleasant (I'm sorry lol but it's true) but I recently had a great experience. I can't find a feedback form, so I wanted to say here quickly: a couple weeks ago I called Telus to fix a goof-up I made w...

Account canceled

Hi Telus, I purchased Telus sim with phone before 15days, it was activated than and there and after 6-7hours they suspended my account. I tried reaching out to them and when I talked with them they told me to mail certain documents like my passport, ...

UPS returns phone without delivering.

Hi,I ordered a phone to upgrade my old one on mytelus. The order goes along smoothly, but the UPS driver doesn't ring the bell, so I get a notice of attempted delivery that I pick up 10 mins after while going out of my house. I was home the whole mor...

Bring it back assessment inaccurate

I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear...

Account wide calling

Hello I have a Telus account with me and my grandmother. Her plan has unlimited account wide calling and I have the us/can account. I am wondering when we go into the states from Canada will she be able to call me without being charged since she has ...

TELUS STORE

Not a complaint. I have now twice visited the local TELUS store (Brentwood Mall, Burnaby) for changes to mobility plans. Both times I had prompt, courteous and informed service. The rep obviously knew his stuff and provided good suggestions and helpf...

Kent2 by Advisor
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