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Data Usage Issues

Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...

zirxa by • Organizer
  • 1654 Views
  • 5 replies
  • 0 kudos

Telus doesn't want Money, I guess

Want to put Money on my Telus Prepaid account. Went to store and was told they were short staffed so would have to wait at least 1.5 hours, if not more! Tried online (as I used to do), and says services are not working. This has been the case for at ...

HM by • Neighbour
  • 1012 Views
  • 2 replies
  • 0 kudos

Used Up All High Speed Data

I received a text message this morning saying I had "used up all of your high speed data". We have two devices each of 200Gb data. This was less than 24 hours into my new data/billing month. Obviously there is no way I used 200Gb in 24 hours, over 1 ...

Why does TELUS keep billing incorrectly.

I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed. Now once again, my bill came out, I paid it, and just ...

Elochai by • Organizer
  • 2934 Views
  • 8 replies
  • 1 kudos

Telus Privilege not working

Telus Privilege is not working. I keep getting error message that Telus is currently experiencing technical difficulties. Which is not true since i know other users have access. I called call center and no one is know what solution is. Anyone have an...

Bacho by • Neighbour
  • 1934 Views
  • 7 replies
  • 0 kudos

Customer Service feedback

I'm not sure where to give feedback for customer service. I made lots of calls and went to the store, but only one person named Jose helped me to fix my issue. I've been transferred again and again, but Jose gave me all the information I need. Thank ...

Roanne by • Neighbour
  • 1098 Views
  • 1 replies
  • 0 kudos
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