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My data isn’t working and my wifi won’t connect
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Latest topics
How can you check your device balance?
I've been looking everywhere on the website AND the App. I followed instructions but there is NO infomartion like they assured me. They started a new device plan with no new device in sight and i can't get rid of it.
Porting from a Telus customer to a new telus customer
Hi,I am currently with Rogers, but thinking of signing up with Telus. My partner is currently with Telus but wants to stop her plan. I'd like her phone number and she has no issues with me having it. If I sign up with Telus, can I port her number to ...
Where to complain about removal of "wifi calling priority" on Android?
My house is a Farraday cage and I need to use wifi calling when I'm inside. I've got a Pixel 7, and I've enabled wifi calling. However, if I get too near a window, the phone switches back to mobile calling, which has VERY poor quality. I want to use ...
Europe 30 Day pass not working
I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.
Looks like something’s gone wrong.
Every time I try to get a new device I get this error. The subscriber is eligible for a new phone. The account has a $0 balance. I get to Device payment options and that’s what it says. I have tried on mobile and web on computer
Moto G Pure
So we recently got a whole bunch of Moto G Pure for the business. Decent phones, but Telus has sold them with a 32bit os. (The phone is 64Bit). We need 64 bit to run required applications. I spoke to Telus reps and they have informed me that Telus do...
Switched from Koodo to Telus no more 5G+
Good evening, I recently switched from Koodo to Telus as Koodo offered a Telus plan I could switch to that was more data than I had at Koodo. I made the switch and I no longer see 5G+ and only see 5G my speed for internet is genuinely slower and I ha...
Mobility call control not working as well?
Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...
Delivery
How long on average does it take for something to be delivered after it ships?
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