Mobility Products and Services
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Disconnected

My phone was just disconnected and I have been waiting for my case reference # to be resolved and no one has gotten back to me. I don’t have another phone to call back on. How can I speak to someone?

Resolved! Misinformed by Telus EPP agent

I called in and spoke to a Telus agent on December 24th and inquired about returning my device, for one with more storage as it ended up being a better deal because I was within the 15 day trial period, the agent assured me I had until January 4th be...

Not able to do changes on the app

For the last month I have been trying to change my mom’s mobility rate plan. The app kept telling me I had to call in. Everytime I called and explained what I needed, the system would send me a text with instructions and then hang up. I finally got t...

Shann799 by Neighbour
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  • 1 replies
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Resolved! Hotspot while Traveling on Canada / USA Plan

I have a Canada / USA Plan with Mobile Hotspot. I just would like to confirm the Mobile Hotspot can be used (up to my data limit) while traveling in the USA without any "catches".I would like to allow my travel partner to connect to my mobile hotspot...

mmmmmm by Neighbour
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  • 1 replies
  • 0 kudos
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