Loyalty Offer Not Honored

[Edwin]

I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would be to not trust anything Telus says.

[TELUS_Support]

Hi @Edwin - sometimes these offers are loaded into your self-serve account and are exclusively redeemed there. If you have issues with redeeming let us know via private message and we will be happy to help!

[timmmber4]

I'm having the same issue and they are not available on the telus web on my computer or on my ios App.

[TELUS_Support]

Hi @timmmber4 - we would like to help with your situation. Please keep an eye on your inbox for a message from us

[MariaR]

I recieved a text with a  loyalty offer to show appreciation 2 days after re signing a 2 yr contract with Telus.

Still have not recieved our credit and Telus customer service says they have no idea who sent message so they cannot honor it, transferred me around to 2 other departments and everybody is saying talk to someone else!!!!

Not happy with all this situation, they want to keep you as a customer but horrible customer service !!

[TELUS_Support]

Hi @MariaR we want to help. We'll send you a private message to assist

[Yasin]

I been with Telus for over 20yrs and went to the store to ask about a better plan and a new phone they told me I have a good plan spoke to bell and they told me it’s a joke and I can get the same plan for $20 bucks less 

[TELUS_Support]

Hello Yasin, were you able to contact our loyalty team (1-866-558-2273 or *611 from your mobile device) and ask them about this specific offer? The people in store won't be able to match the offer but the loyalty team may have a similar one.