Loyalty Offer not Appearing in my Account

[tototelus]

Hi, I keep receiving promotional offers from Telus via e-mail and text messages for a 45$ phone plan (after 5$ pre-authorized payment discount); however, whenever I log in to my Telus account, the plan is actually 50$ instead of 45$. I keep receiving the same offer but I'm never able to actually get it, frustrating situation... Hoping someone here could help me, thanks in advance! 

[TELUS_Support]

Hi there, Thanks for reaching out! The plan you're seeing is actually $50, and the $45 rate applies after the $5 discount is applied when you sign up for pre-authorized payments. So, the promotional offer you’ve received is valid, but it’s dependent on setting up pre-authorized payments to receive the discount.

[tototelus]

Thank you for the reply. Actually, the plan appears as 55$ and becomes 50$ when we include the 5$ discount (as shown in screenshot below) vs. the offer I received by text message (another screenshot below). 

[TELUS_Support]

Can you send us a private message? We can access your account and view the text you received.