TelusTV+ activation issues

[Andrea2025]

 Hello,

I have just signed up for stream+ and i cannot get TelusTV+ to activate. I click the link to activate and it takes to to stream+ site. when i try to log in it tells me I'm not logged in, or takes me to the login page and i sign in using my TELUS info and it keeps giving errors or telling me I'm not logged in. The other accounts activated with no issues but this one will not activate. 

Has anyone had this happen and know if there is a fix? 

Thanks!

[TELUS_Support]

Thanks for reaching out! The login issue you're experiencing with TELUS Films and Series is a known one — we understand how frustrating this must be and appreciate your patience. Just to clarify, there’s no separate activation required for TELUS Films and Series. You should be able to sign into the TELUS TV+ app using the same email and password you use for My TELUS. If you’re seeing login errors, try the following steps:

• Make sure your My TELUS account is fully set up and active.
• Log out of all TELUS-related apps and browsers, then log back in using your My TELUS credentials.
• Try clearing your browser’s cache and cookies or switching to a different browser or device.

If you're still having trouble, please send us a private message with your account details.