cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mexico roam like home doesn't work

Sandro_Racer
Neighbour

I paid top dollar to have cell and data services in Mexico. O followed instructions and activated the service however I rarely had a working service.  I could make some calls but no data coverage.  I could make texts but no Web access.  Thinking it was a problem on my end.  I reactivated the service no less than 8 times hoping it would activate properly.  The roaming services acts like it is operational and I have been billed $240 for the 2 weeks, but it was absolutely useless in Mexico.  Can someone explain why I am paying for a non working service or did I require a special setup on my iPhone to make roaming work. In addition I would like the roaming charges reversed.  I await your reply

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hi Sandro, we will send you a private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Mikesouk
Neighbour

I have the same issus.  In Mexico right now.   Can see being on network but no datas Able to Phone, 

Hope You Have a quick fix