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Mobile data is not working since March 2nd

Mngca
Neighbour

Does anybody experience the same situation, I'm on the $100 / yr, 2GB / m prepaid plan. The mobile data is not working since March 2nd.

 

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

Hey! Is it possible you have used up all the data? are pages and apps not loading? 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

No, it's just a few days of the monthly cycle. I went to the local Telus mobility store today, the agent helped me to contact the technical support representative. Almost half an hour on the phone the issue seemed to have resolved. But after a brief moment of connectivity the problem reappeared. No mobile data afterwards.

TELUS_Support
Official Support Team
Official Support Team

Can you send us a private message? We'll see how we can help. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.