Plan increased without notice
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April
I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this notification anywhere. I’m very disappointed because we spend lot of money with TELUS each month yet if I’m a new subscriber, I can get a better plan for much less than the loyal customers
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April
Reach out to Customer Care by calling 611 from your Telus device. They can explain to you the increase and why it is for.
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May
Me too. Exact same - $5 increase per line on 8 lines, without any notice or explanation.
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May
Hi @paulpat Check your last month's bill, last page. It will be at the bottom
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May
Hi @Lmac1 I can help you find where on your bill you can find the price increase notification. Please send me a message and I will be happy to check
