Telus raising prices unprecedented.

[LGbusiness]

 

 Hi,
Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to the same person and not rectify the situation. They then emailed me telling me that they were gonna call me back so I can speak with the manager and they never did, It ended up being the same person I spoke to when I was put on hold. Before I reach out to CCTS I am reaching out on here in hopes to find a solution. I was offered a specific plan if I transferred All four lines in my family to tellus. For a year, it was great but come 2025. They raised the rates with no questions asked. I find this very disloyal that they did not honour the original agreement. Me and my family feel scammed.

Here the the price differences in monthly bills.

 

 

[TELUS_Support]

Hi there, can you send us a private message? We'll get someone to look into this with you. 

[LGbusiness]

This issue has still not been dealt with….

[NoraC]

When you originally signed up, did you get a device for each line with your plan? If so, that would make it a 2 year contract plan and Telus can't raise the monthly cost for you plans. If they did, CRTC and fix it. If you signed up on a monthly plan then you are out of luck, unless you can prove you were offered/promised a specific plan for x number of years.  

[LGbusiness]

It was a contract with phones on a monthly. The original supervisor had applied credits and monthly discounts in order to bring the rate low but has been audited this year in Jan where they have removed the discounts on one of the lines resulting in a price hike. I noticed this and have emailed the manager I was talking multiple times with false promises of call back resulting taking credit score hits due to not paying. I’ve been trying to fix this issue since Jan, when I called last month I was put in the phone with sales people who were really hard to understand and would give me the run around for hours on the phone. They say they will put a manager/supervisor visor on the phone, make me wait an hour for no reason and then pass it to their colleague who still doesn’t speak English very clearly. I legit felt like I was being scammed. Instead of fixing the issue they call me to add an internet fiber line for $75 and hung up on me as soon as I request a manager or supervisor to rectify my phone bill. So come yesterday I finally get an English speaking person form the loyalty team who told me I had to change my plan to a cheeper one because the discounts were no longer available due to the audits, so I unwilling had to just grab the cheepest plan just to bring the rate somewhere close to what it was resulting in 90gb is lost shared data. 
good thing is I moved to the US, so that line I don’t even use unless I’m visiting my family in Canada, so I didn’t mind loosing the data. 

I just to to wrap up this contract being my phone back and be done with Telus. We will likely be switching over to fizz. 

[TELUS_Support]

Hello LGbusiness, we'll respond to your private message shortly, thanks for your patience!