We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount
We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount
Hi Dru, Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.
Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even deleted the app and cleared the cache and reinstalled - unfortunately still no luck with the login on the iOS app.
Thanks for looking into this. Can use via browser until the app login issue is fixed - good suggestion!
MyTelus app is a joke. It never worked. I tried talking to an agent about it today after trying for 90 minutes and was referred to the technical department. The call terminated after half an hour while on hold. Tried uninstalling the app and clearing the cache. Was ask to manually type in username and password. Still didn’t work. The app haven’t work since 2023. It is now 2025.
