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Renewed my contract, was sent another TV box, but already have two

theros
Organizer

Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication.  I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any new equipment sent to me - I already have an Apple TV 4K, and there's only one TV in the house.

 

TELUS just sent me another digital TV box.  I do not need this and in fact I still have one from when I moved in that a phone agent at the time said would cost me $360 to return early.  I don't need three TV boxes for a two bedroom condo with only one TV!  How can I return these?

 

Previous experiences here: https://forum.telus.com/t5/My-Home-Account/Problems-scheduling-a-move/m-p/136256#M3101

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi Theros, we empathize with your frustration regarding the receipt of equipment that wasn't needed. We'd like to investigate this matter further for you. Kindly send us a private message.


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