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Service Issues

MPapa15
Neighbour

BEEP BEEP BEEP!!!! smoke detector low on battery. 

I can manage, and I did... but what is up with this horrible AI answering machine that keeps redirecting me for 45 mins before i can speak with someone??? and when i do, its the wrong department.

 

this is home security? no 24 hr service? i am so disappointed with the service, generally, from TELUS. last night really bothered me. not being able to get ANY kind of help for my HOME? 

 

 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want for our customers! We have a video to show how to do this here:  https://www.youtube.com/watch?v=otZ-QnF_YE0

 

Also, you can always reach out to us here via private message if you ever have any inquiries or need help contacting a team and we can get you in touch. Appreciate your patience!


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