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Unknown balance

Chi
Neighbour

I canceled my old account at the beginning of this year. And I confirmed with Telus many times about the account cancellation. They told me that I don’t need to worries it, nothing need to pay after I cancel it. Now after 6 months, I checked my junk mails, I found that the general credit services send me many emails about owe balance. They said that my account has owe balance around 106, and it will hit my credit score. Then I called telus, they told me they don’t know, I need call the GCS agency by myself. I use telus more than 8 years, never miss any payments. And now you just throw my account and never notice me anything in half year.

3 REPLIES 3

TELUS_Support
Official Support Team
Official Support Team

We're sorry to hear about this situation and the stress it has caused Chi. We'll send you a PM shortly to look into this for you.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

It is ok. Thanks for your help. I had contacted Telus yesterday, and finally, I know what happened. We are trying to solve it.

TELUS_Support
Official Support Team
Official Support Team

Our pleasure and glad to hear the matter is being looked into. Thanks for keeping us posted Chi.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.