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Questions about managing your TELUS services, plans, and subscriptions.
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Cannot register account

Hello, I recently signed up for Telus's PureFiber internet service and thought I would create a My Telus account, but after I put in my information, I get the message "This account cannot be registered online". My internet service hasn't actually bee...

TingTing by Neighbour
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Resolved! Refund Text Message

Not sure if this message is legit or a scam? Got a text message from a 705-242-8301 number telling me to click a link from telusmobilecarrier.com and it brings me to an interac etransfer page saying I have a $75.50 “mobile refund” and to enter my ban...

Charging for PVR rental

So my apartment building has an incentive where I only pay $40 a month for both T.V and internet no other fee's! I specifically asked them to make sure and they told me again no other fee's! My first bill I was charged $250 more then I was supposed t...

Resolved! Service agreement

Im on a corporate account. Back in October I did an early upgrade over the phone and was sent the new service agreement. I gave authorization over the phone once I had looked over the agreement and the order was processed. Now I am being told that my...

Telly by Neighbour
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Resolved! Tax on Bring it Back program

I understand that sales tax is paid upfront at sign up on the financed amount of the device, ie device cost minus Bring it Back cost. I'm wondering if there's also sales tax on the monthly Telus Easy Payments over the 24 months. If so, then we're pay...

How to use up you reward points

I used points to get a $50 bill discount. But you can only do this once a year. QUESTION can you get more than ONE Telus in store preloaded mastercard or is that once a year also. I want to use the points up - putting on account would be the best but...

polecat by All-Star
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  • 2 replies
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