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My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics
Cancel
I cancelled my home services with Telus in November due to deteriorating service. I returned all my equipment and now a credit agency says I have an outstanding balance. Just proves I made the right decision to cancel! When I spoke to a CSR they said...
MyTelus App
Anyone getting "your bill is overdue" notification on the mytelus app when in fact it is paid up in full.Very confusing as I generally pay my bill as soon as statement is available.
Connect app log in
Hi, i have been trying to log in into my telus connect app for weeks and i always get the same message : sorry our log in service is unable to log you in at this time. Any solutions ?
I can't Login to My TELUS on their website (using browser)
I'm trying to login to "My TELUS" through their website on browser on my PC and i've been getting the message that it's down for maintenance for over a day now. Is everyone having this issue or is it just me?
TELUS Rewards Not Being Credited to my Account
So it seems that I have TELUS Rewards available on two accounts, my home account and my security account. I haven't been collecting as long on my security account because I was previously with ADT and at one point, I received notification from TELUS ...
Resolved! Suspicious Sales Calls from Alleged Telus Representatives
Be aware of a possible fraud or misrepresentation being conducted by some individuals claiming to be Telus employees. They may be contractors, or special promotion reps, or simply employees who are deliberately misrepresenting Telus. Regardless, my s...
January was Tellus bill
I wonder why I haven’t receive Tellus bill this January
Resolved! Where is my Telus 2025 Calendar?
I ordered the calendar in early November, it still has not arrived. I realize we had a postal strike, but that ended several weeks ago. Status update please.
Home security fiasco
hello all.....anyone have success in actually returning equipment once you terminate their ridiculous contract? I was on hold for 2 hours, and requested to speak to a manager. From there I spent another 20 mins on hold before the call was dropped. No...
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