My Account: Home and Mobility

Resolved! Where is my Telus 2025 Calendar?

I ordered the calendar in early November, it still has not arrived. I realize we had a postal strike, but that ended several weeks ago. Status update please.

Home security fiasco

hello all.....anyone have success in actually returning equipment once you terminate their ridiculous contract? I was on hold for 2 hours, and requested to speak to a manager. From there I spent another 20 mins on hold before the call was dropped. No...

Unable to reset my Telus account

I am having an issue (along with other users who have reported in this forum) of not able to reset my password for my Telus account. I can get an email from Telus to login with a link with the same email address thats assigned to my account, but if I...

Telus' Business Strategy - Giving lies and scamming customers for profits?

Signed up for a mobility service in Dec via Telus sales rep over the phone. Received an email with a service agreement with an incorrect plan. Rep said don't worry and they'd call back in few days to make sure everything is corrected. This is when ev...

Misbilling

I recently took over managing my mother Telus accounts (Mobility, landlines, TV & Internet) . She is 93 years old and mostly blind so cannot do it herself. On reviewing her bank statements and Telus bills for 2024 I have found that she has over paid ...

Contract Cancellation Advice Needed Due to Ongoing Service Issues

Tired of the BS. Since day one, we've had issues with internet, wifi, poor internet speeds, TV box issues, PVR issues, package and subscription issues, app issues, web app issues and then there's the customer service. On MULTIPLE occassions, issues w...

Terrible Service - Telus Not Taking Accountability

To start off the story, Telus had installed a Fiber Optic service line to my house a year or two ago. I did not have Telus service at the time, but they did the install regardless. I had an issue with the line hanging low, and had the technicians com...

Trouble with account - pricing adjustment & added service

I've been trying to switch to Telus home internet and tv since October24. They finally were able to come to my house Jan 2nd (after 4 previous home visits since Oct24 failing to perform service) and get the service set up. That evening I received an ...

How to cancel TELUS services and return equipment?

Hi, moral of the story is I'm moving - my new address doesnt have fiber as an option... so I need to cancel my service. Working in IT, I genuinely need the fiber connection, not copper. I've spent 9 hours on the phone the last 2 days with these... "r...

Password recovery no email received

I forgot my password and pushed the forgot email. But after many tries I didn't receive any email.

TELUS Neighbourhood

Latest topics

Resolved! Where is my Telus 2025 Calendar?

Home security fiasco

Unable to reset my Telus account

Telus' Business Strategy - Giving lies and scamming customers for profits?

Misbilling

Contract Cancellation Advice Needed Due to Ongoing Service Issues

Terrible Service - Telus Not Taking Accountability

Trouble with account - pricing adjustment & added service

How to cancel TELUS services and return equipment?

Password recovery no email received

Prepaid plan with a promo

Scam Phone call offering a 30% discount,

Hidden Cancellation charges...

Telus calendar 2025

Can't reset my password for My Telus

Prepaid plan promotion stopped after 1 month

Noisy Manhole Cover

Not receiving calls from a particular number

Telekom Law Professional Corporation

Telus Mobility Login