My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Cannot login to Telus Web Portal

Hi, in the last few days, we have not able to login to our my telus account. We are getting Sorry, you have been blocked, you are unable to access telus.com, It is saying to email the site owner to let them know you were blocked with cloudflare Ray I...

c00lman by Neighbour
  • 1266 Views
  • 4 replies
  • 0 kudos

Scam

I was recently contacted by a fellow with a heavy east Indian accent that claimed to be a Telus promotional rep. The call came from, as indicated on the phone, TELUS 888-811-2323. He offered discounted home billing and cel phone service, a new modem ...

Greg5 by Neighbour
  • 626 Views
  • 1 replies
  • 0 kudos

Website login is broken... again...

Not for the first time: My Telus login is bricked. Order of operations:- Go to log into My Telus Account page as per usual- Enter e-mail and password "we've sent you a log in code"- Enter the code perfectly; I checked 3 times and it's only 6 digits- ...

Telus Rewards Error

When trying to redeem rewards points I keep getting this message:"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this tim...

Janelle1 by Neighbour
  • 1814 Views
  • 9 replies
  • 0 kudos

Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

KL101 by Neighbour
  • 1628 Views
  • 11 replies
  • 1 kudos

Cancel

I cancelled my home services with Telus in November due to deteriorating service. I returned all my equipment and now a credit agency says I have an outstanding balance. Just proves I made the right decision to cancel! When I spoke to a CSR they said...

Crampton by Neighbour
  • 473 Views
  • 1 replies
  • 0 kudos
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