My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Resolved! Stream+ can't connect to my existing Prime account?

So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I click Activate, I'm taken to an Amazon page to confi...

Screenshot 2025-01-03 235834.png Screenshot 2025-01-04 000057.png
webbtj by Organizer
  • 3799 Views
  • 8 replies
  • 0 kudos

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Dalyha by Coach
  • 77269 Views
  • 307 replies
  • 29 kudos

So frustrated

I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...

Home services change

Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...

Baraduel by Neighbour
  • 498 Views
  • 1 replies
  • 0 kudos

Frustrated with app

I’m so frustrated with this blasted app not giving me the correct up to date balance on my account. I’ve been in the app several times this month to pay or even prepay (not allows apparently) my bill. Our cell phone account comes up and I was able to...

Atlast by Neighbour
  • 491 Views
  • 1 replies
  • 0 kudos

A Two-Cent Mystery

I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through a...

PKing by Neighbour
  • 980 Views
  • 3 replies
  • 0 kudos
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