My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Resolved! Optik TV

I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...

Rocky3 by All-Star
  • 2491 Views
  • 6 replies
  • 2 kudos

Access for installers on condo fiber?

So ive got the fiber to our doorway, telus ran this out years ago to our condo, others on my floor have had telus fiber, we have not. weve got that terminator and plug drilled through out wall like the image here in the comments. https://forum.telus....

Ashk by Neighbour
  • 1311 Views
  • 4 replies
  • 0 kudos

Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by Neighbour
  • 1971 Views
  • 5 replies
  • 0 kudos

Service

My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...

chorney1 by Neighbour
  • 877 Views
  • 2 replies
  • 0 kudos

Low internet speed, can't fix it

I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...

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RomanD by Neighbour
  • 710 Views
  • 1 replies
  • 0 kudos

Billing problems

So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...

GForbes1 by Friendly Neighbour
  • 2472 Views
  • 8 replies
  • 0 kudos

inefficient

We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.

fitch by Neighbour
  • 571 Views
  • 1 replies
  • 0 kudos
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