I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...
So ive got the fiber to our doorway, telus ran this out years ago to our condo, others on my floor have had telus fiber, we have not. weve got that terminator and plug drilled through out wall like the image here in the comments. https://forum.telus....
My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...
For example, if my internet contract ends in March 2025 but my TV contract ends in March 2026, can I easily extend the internet contract to March 2026, so they end at the same time? Can I do that online somehow? I don't want to add another 2 years to...
My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...
I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...
So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...
Dear Telus Customer Service, I am writing to express my dissatisfaction with my recent billing experience and the handling of my concern by your customer service team. Today, I received an email notifying me that my home services bill was ready, with...
We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.
Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...
