My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by Neighbour
  • 1924 Views
  • 5 replies
  • 0 kudos

Service

My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...

chorney1 by Neighbour
  • 858 Views
  • 2 replies
  • 0 kudos

Low internet speed, can't fix it

I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...

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RomanD by Neighbour
  • 692 Views
  • 1 replies
  • 0 kudos

Billing problems

So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...

GForbes1 by Friendly Neighbour
  • 2392 Views
  • 8 replies
  • 0 kudos

inefficient

We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.

fitch by Neighbour
  • 557 Views
  • 1 replies
  • 0 kudos

Loyalty Offers

I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...

Fiber Optik Install

So my account was coming up for renewal and I did renew after going back and forth in my mind weather or not to switch to Shaw. As part of the resigning deal they set me up for Fiber Optik instead of the copper line i am on now. That was a week ago a...

DaweMD by Neighbour
  • 655 Views
  • 1 replies
  • 0 kudos
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