For example, if my internet contract ends in March 2025 but my TV contract ends in March 2026, can I easily extend the internet contract to March 2026, so they end at the same time? Can I do that online somehow? I don't want to add another 2 years to...
My husband recently died. I called to have our Calgary account (land line, internet, optic tv) transferred to my name (we have been with Telus/AGT since 1973). I very specifically said I did not want any change/interruption to my services….only a nam...
I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I...
So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...
Dear Telus Customer Service, I am writing to express my dissatisfaction with my recent billing experience and the handling of my concern by your customer service team. Today, I received an email notifying me that my home services bill was ready, with...
We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.
Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...
I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...
So my account was coming up for renewal and I did renew after going back and forth in my mind weather or not to switch to Shaw. As part of the resigning deal they set me up for Fiber Optik instead of the copper line i am on now. That was a week ago a...
I have a long-distance plan on my landline phone. Recently , I have gotten the message in the title of this post when I try to call certain numbers in the US. These are numbers that I have called before and I don’t believe that I am being intentional...
