Dear Telus Customer Service, I am writing to express my dissatisfaction with my recent billing experience and the handling of my concern by your customer service team. Today, I received an email notifying me that my home services bill was ready, with...
We've spent over 2 hours on the phone (so far) trying to straighten out an administrative mistake Telus has made (over-charging us). Nothing against the employees... it's the system. We have better things to do.
Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...
I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...
So my account was coming up for renewal and I did renew after going back and forth in my mind weather or not to switch to Shaw. As part of the resigning deal they set me up for Fiber Optik instead of the copper line i am on now. That was a week ago a...
I have a long-distance plan on my landline phone. Recently , I have gotten the message in the title of this post when I try to call certain numbers in the US. These are numbers that I have called before and I don’t believe that I am being intentional...
Hello, long story shortI had a subscriptions with DisneyPlus for 1 year directly on their website.I subscribe to telus stream plus in July 2024 so I will get Disney plus I click on cancel on the Disney plus website cause I did not want to get double ...
Has anyone else been billed a hefty bill after canceling their home services?! I am having issues with my home service bill after canceling my services due to moving. I opened up my account to check my mobility bill and to my surprise I am getting bi...
Does anyone know how you cancel your account? My wife and I moved on Sept 23, and were supposed to have our service come with us. Instal was delayed twice, on sept 25 we were informed no install was forthcoming until Oct. 15. Long story short we had ...
Updated my telus services on November 3rd, had to call back two more times as I was being charged DOUBLE the amount. NOW I look at my new contract and I am being charged for SmartWear - I did not ask for this and I do NOT want this. I am tired of spe...
